Fulfillment Policy

Our goal is to satisfy your order as quickly as possible.  Orders are received and processed

Order Processing

Orders are received after submittal and processed within one business day.  You will receive a confirmation email once the order is in process.

Shipping Methods

Once your order is confirmed, packaged, and ready to ship, your parts will be sent via UPS.  A confirmation with tracking information will be sent to your email.

Shipping Costs

Shipping costs are based on UPS rates to your desired location.

Sales Tax

Applicable tax will be added to your order.  If you are exempt from sales tax, you must provide a valid resale certificate prior to submitting the order.

Delivery Times

Delivery may vary based on your location.  We make every effort to ship within 1-3 business days, however delays outlined in our terms and conditions may apply. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 844-947-2787. Please note that returns will need to be sent to the following address: Imperial Brown, 3350 E Medina Rd, Tucson, AZ 85756

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 844-947-2787

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 844-947-2787.

 

 

 

 

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